Call a helpline

Telephone support for families

There are several national helplines which can provide information to family and friends affected by substance use.
Some local services also operate helplines so you can search for help in your area too.

SMART Recovery run an online support group for friends and family - every Monday, 7.30pm. Click for details (pdf).


Al-Anon Family Groups 0800 0086 811

For people worried about someone else's drinking.


Cruse Bereavement Care0808 808 1677

For anyone who has suffered a bereavement


Dan 24/70808 808 2234

Free telephone helpline for anyone in Wales wanting further information or help relating to drugs or alcohol, including families and carers.


Drinkline0300 123 1110

Advice to those worried about their own, or a loved one's, alcohol use.


DrugFAM0300 888 3853

Free helpline offered for those affected by someone else's drug or alcohol use, including those bereaved by addiction.


Families Anonymous0845 1200 660

For families and friends concerned about a loved one's drug problems.


FRANK0300 123 6600

National helpline providing advice and information about drugs.


Men's Advice Line0808 801 0327

For male victims of domestic violence


Mind0300 123 3393

Helpline providing advice and support for anyone experiencing a mental health problem.


National Association for the Children of Alcoholics0800 358 3456

Free helpline for anyone whose parents have an alcohol problem.


National Domestic Violence Helpline0808 2000 247

This helpline is free and open 24 hours a day for anyone experiencing domestic violence, or worried about someone they know. 


Respect Phoneline0808 802 4040

Helpline for perpetrators of domestic violence.


Release020 7324 2989

Drugs helpline that also provides free legal advice on drug issues.


Samaritans116 123

The Samaritans helpline is for anyone with concerns, worries or troubles. They can help you talk through anything that is troubling you, and offer help and support.


Scottish Families Affected by Alcohol and Drugs08080 10 10 11

Free and confidential helpline for families and friends of those misusing drugs or alcohol in Scotland. 


There is more information in our useful organisations list.