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eATA Family consultation on Care Quality Commission

eATA seeks views from families to inform Care Quality Commission on effective and relevant monitoring of services

As part of the Drug Sector Partnership (a partnership between Adfam, eATA, DrugScope and the Alliance) eATA are consulting with services about new changes to the Care Quality Commission. It would also value the input of families.

The changes in the registration regime in 2011 have brought a large number of new services into scope of registration and changed the basis on which all substance misuse services which are registered are monitored and inspected. At the moment the Care Quality Commission themselves are still unclear about how they will manage this change and what significance it has for the monitoring of substance misuse services.

There has always been some difficulty in the relationship between registration and substance misuse treatment. Buildings and basic requirements have tended to be inspected, providing a level of safety and protection for clients, but the efficacy of the treatment has never been reviewed. Under the new regulation regime there are no requirements relating to room sizes etc and no clarity as to how the inspection will be carried out.

eATA is consulting with service providers and service users about what they think services should be judged on in the new regulatory system. It is also keen to hear from the families of service users who are in many cases involved in their family members’ treatment process and choice of provider.

If you are a family member and would like to contribute please fill out the questions below and return them to Katie Hill either by email or post:; eATA, 1st Floor, 1 Regent Terrace, Rita Road, London, SW8 1AW by 30 September 2011.



  1. Did you know that this service is registered with the Care Quality Commission?
  2. What kinds of things do you think that CQC should look at to make sure that the service is of sufficient quality?
  3. Did you agree to any restrictions to your freedom when you entered this service? If so what were they?
  4. How would you explain to CQC why it is reasonable that your freedom should be limited in this way?
  5. The CQC will want to make sure that dignity and respect is offered individuals in the service. What should they be looking at to make sure that this is the case?
  6. The CQC want to ensure that you are “at the Centre” of your care, treatment and support. What does that mean to you?
  7. What is most important to you in feeling safe and secure in the service?
  8. What is most important to you about the way in which staff treat you while you are staying here?
  9. What should the CQC look at in order to ensure that the accommodation that is offered to residents is of good quality and helpful in maintaining recovery?
  10. Have you read the Statement of Purpose for the provider?

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